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FAQ

How to use

Q. What is CTKCLIP?

Q. What is CTKCLIP?

A. 

CTKCLIP is an all-in-one beauty product development platform that allows you to browse ready-to-develop formulas and packaging, request samples, and build your cosmetic brand faster and easier. From ideation to production, CTKCLIP supports your journey with expert guidance and full-service execution.

Q. Can I pay in currencies other than US dollars?

Q. Can I pay in currencies other than US dollars?

A. 

For international orders, we only accept payments in USD. The final charged amount may vary depending on your bank’s exchange rate. 

Q. Are there any charges for product development?

Q. Are there any charges for product development?

A. 

No, there are no fees for development. However, a cancellation fee may apply if the project is canceled mid-process. 

Q. Can I develop a product not listed in CTKCLIP?

Q. Can I develop a product not listed in CTKCLIP?

A. 

Yes, absolutely. Please submit an inquiry through CLIP with your request. Our representative will contact you to proceed with benchmarking. 

Q. What is the lead time for product development?

Q. What is the lead time for product development?

A. 

Typically, it takes 3 to 6 months, depending on your launch location and project complexity. 

Q. What is the definition of “Clean” in CTKCLIP?

Q. What is the definition of “Clean” in CTKCLIP?

A. 

CTK Clean follows the clean beauty standards of major global retailers (e.g., Sephora Clean). We ensure safe and transparent formulations aligned with consumer expectations. 

Q. What is PCR?

Q. What is PCR?

A. 

PCR stands for Post-Consumer Recycled. It's plastic that has been recycled and repurposed into packaging materials. 

Q. I’ve selected a formula and package in CLIP. What comes next?

Q. I’ve selected a formula and package in CLIP. What comes next?

A. 

Once assigned, your account manager will guide you through artwork, labeling, unit cartons, and all remaining steps. CTK offers full-service support. 

Q. Can I just purchase the bulk formula?

Q. Can I just purchase the bulk formula?

A. 

Yes, but we strongly recommend completing compatibility tests with your selected packaging and filling equipment. CTK’s full-service ensures smoother execution. 

Q. What’s the color range available for color cosmetics?

Q. What’s the color range available for color cosmetics?

A. 

Please provide your benchmark color samples. Our lab will assess whether the shade can be formulated. 

Q. What is the price difference based on MOQs?

Q. What is the price difference based on MOQs?

A. 

Pricing varies by product and order quantity. Submit an inquiry through CLIP for a quote. 

Q. How do I request samples?

Q. How do I request samples?

A. 

Select your desired product > Click [REQUEST SAMPLE] > Add to [CART] > Fill out shipping details > Proceed with payment. A confirmation email will follow. 

Q. How long does it take to receive samples?

Q. How long does it take to receive samples?

A. 

Sample preparation: Up to 2 weeks depending on availability
Delivery: 3–8 days depending on your region 

Q. Can I request formula samples in multiple colors?

Q. Can I request formula samples in multiple colors?

A. 

During the inquiry stage, only default colors are available. Once your project begins, we can support color customization based on your benchmark. 

Q. Can I get packaging samples in different colors?

Q. Can I get packaging samples in different colors?

A. 

Default samples are usually white or transparent. You may discuss color options with your assigned sales manager. 

Q. Can I return or exchange a sample?

Q. Can I return or exchange a sample?

A. 

As samples are custom-made for B2B development, returns, exchanges, or refunds are not available. However, if a product is damaged, please contact us with a photo within 7 days for assistance.

Q. Can I cancel a sample request after payment?

Q. Can I cancel a sample request after payment?

A. 

Cancellations are only allowed within the specified “Cancellation Until” period in [Track Sample]. Use the [Cancel Payment] button to proceed. Refunds are processed via the original payment method. 

Q. I want to know the decoration area for each package.

Q. I want to know the decoration area for each package.

A. 

Please send your inquiry through CLIP. We’ll guide you based on each package specification. 

Q. What is the production lead time?

Q. What is the production lead time?

A. 

First orders: About 3 months from PO after development completion
Re-orders: Shorter lead time, depending on prior discussion 

Q. How quickly will I receive feedback on my inquiry?

Q. How quickly will I receive feedback on my inquiry?

A. 

We aim to respond within 48 hours after receiving your inquiry via CLIP. 

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